FAQ

Self Serve Laundry

Click here for our hours.

Yes! We will have a variety of detergents and dryer sheets available for purchase.

Yes we do! Register your loyalty card and you will receive a 10% bonus when you add $10.00 or more to your card. You will also be eligible for periodic promotions throughout the year.

Pickup & Delivery

We charge $2.15 per pound for one time pick ups. Repeat Customers receive an additional 10% off their order.

Your clothes will be returned to you clean, folded and organized on the drop off day and time selected during the ordering process.

You do not need to be home during the pickup and delivery windows, just make sure you state your preferred pickup location in your order details. Typical pickup and delivery spots for homeowners are front porches, while apartment / condo owners have the ability to leave it on their front door step or with their doorman or front desk.

We wash your clothes with a commercial grade hypoallergenic detergent and add a hypoallergenic fabric softener during the rinse cycle. All clothes are separated by colors.

If you sign up for recurring service, we will return your fresh, clean, folded clothes in a Tornado Express Laundry branded bag on your very first order.

No. We wash and dry our customers’ laundry individually in separate machines.

The only people that handle your clothes are our trained, professional, curtious staff. From pickup to delivery, your clothes are in the hands of laundry experts focused on delivering fresh clothes straight to your doorstep.

After you schedule your first pickup, please place all garments into a plastic bag and place them in your designated pick up location. You will receive a text 45 minutes prior to your pick up window to confirm the pickup. Feel free to leave your clothes or stick around, we’ll get them as long as they’re in the designated area stated in your order notes.

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.

Commercial Laundry

A commercial laundry service is specifically tailored to meet the needs of businesses, such as hotels, restaurants, and healthcare facilities. Unlike a regular laundromat where you have to do the laundry yourself, a commercial laundry service takes care of everything for you. They provide professional-grade equipment and expertise to handle large volumes of laundry efficiently.

Any business that deals with significant amounts of linen or uniforms can benefit from utilizing a commercial laundry service. This includes hotels, spas, gyms, salons, restaurants, hospitals, nursing homes, and more. By outsourcing their laundry needs to professionals in the industry, these businesses can focus on their core operations while ensuring clean and high-quality linens for their customers.

Yes! We have customizable options based on your specific requirements. You can specify factors like detergent preferences (fragrance-free or hypoallergenic), folding methods (flat or rolled), packaging options (individual bags or bulk bins), and delivery schedules that suit your business needs.

In many cases, utilizing a professional commercial laundering company proves to be more cost-effective compared to maintaining an in-house facility. Outsourcing eliminates overhead costs associated with purchasing equipment and maintenance expenses while also freeing up valuable space within your premises.

The turnaround time varies depending on the volume of items being laundered and the specific services requested by each client. However, we aim at providing quick turnarounds ranging between 24-48 hours so that clients experience minimal disruptions to their operations.